Urgence mains
01 48 97 72 08
01 48 97 72 08
All complaints must be sent in writing to the establishment's quality department by e-mail: qualite.floreal@almaviva-sante.com or by post: Clinique Floréal - 40 Rue Floréal - 93170 Bagnolet. If the request for a complaint to the quality department fails within one month, the patient may submit the dispute with the establishment to the mediator, free of charge, within a maximum period of one year from the date of the written complaint. The mediator will attempt, independently and impartially, to bring the parties together with a view to finding an amicable solution.
The mediator's contact details are as follows
The mediator may be contacted by e-mail, online or by post. In addition to their full contact details (surname, first name, contacts) and the written complaint that they must first have sent to the establishment's quality department in order to try to resolve their dispute directly, patients are encouraged to provide the following information to the mediator:
To make an appointment online, it's quick and easy
click on the link below and let us guide you.
From Porte des Lilas: Continue along rue de Paris then bd de la Liberté, turn right onto avenue du Maréchal Juin, at the 1st set of traffic lights turn left onto rue de Noisy le Sec, continue along rue Floréal.
From Porte de Bagnolet: Follow signs for "Bagnolet centre", take avenue Gambetta and follow signs for "Les Lilas", continue along rue de Pantin - towards Romainville - D20, turn right at the first set of traffic lights into rue de Noisy le Sec, continue along rue Floréal.
Metro station Gallieni (line 3) then bus 318, get off at the Jeanne Hornet stop
Metro station Mairie des Lilas (line 11), then bus 105, get off at Liberté (10 min walk from Mairie des Lilas metro station)
Tél : 01 48 97 72 00
40 rue Floréal
93170 Bagnolet
