Urgence mains
01 48 97 72 08
01 48 97 72 08
In addition to implementing measures to prevent abuse of vulnerable people, our establishment promotes the notion of good treatment. Every year, we organise internal assessments and training sessions, and a think tank was set up in 2011. All these initiatives are part of a drive to improve the quality of our care.
Privacy, dignity, respect for confidentiality, information and seeking consent, pain management... these are all values promoted by our establishment and to which our teams are made aware on a daily basis.
Providing sustainable care should enable us to affirm our commitment to high standards in the exercise of our profession, while ensuring that we pay close attention to all the stakeholders affected by our activities (staff, patients, patients' representatives, the environment, etc.).
by our activities (staff, patients, local authorities, residents, etc.), a quality of life adapted to each individual and respect for the environment.
Saying hello, making yourself available, offering a courteous welcome, looking and listening, being considerate, showing an interest but being discreet, personalising the relationship, making sure you have been properly understood... these are all little touches that improve our patients' daily lives.
As you will discover in this booklet, CMC Floréal is constantly working to improve the quality of care and to ensure compliance with hygiene rules. Our aim is to provide impeccable care for all our patients.
We expect professionalism and rigour in everything our teams do.
All healthcare professionals have the right to ask patients to prove their identity by producing an identity document bearing their photograph.
At each stage of your treatment, we will ask you to remind us of your first and last names.
Don't worry ; these are simple security measures to ensure that we provide you with the right treatment.
To make an appointment online, it's quick and easy
click on the link below and let us guide you.
From Porte des Lilas: Continue along rue de Paris then bd de la Liberté, turn right onto avenue du Maréchal Juin, at the 1st set of traffic lights turn left onto rue de Noisy le Sec, continue along rue Floréal.
From Porte de Bagnolet: Follow signs for "Bagnolet centre", take avenue Gambetta and follow signs for "Les Lilas", continue along rue de Pantin - towards Romainville - D20, turn right at the first set of traffic lights into rue de Noisy le Sec, continue along rue Floréal.
Metro station Gallieni (line 3) then bus 318, get off at the Jeanne Hornet stop
Metro station Mairie des Lilas (line 11), then bus 105, get off at Liberté (10 min walk from Mairie des Lilas metro station)
Tél : 01 48 97 72 00
40 rue Floréal
93170 Bagnolet
